[인터뷰 준비] "Difficult to work with someone -" question

 

 

Hiring managers are listening for a few key factors in your response:

 

 

professionalism

strong interpersonal skills and listening skills

patience

an approach that keeps the company's best interests in mind

optimism and a positive outlook

an ability to learn from tough experiences and recognize the key takeaways from a difficult situation

 

 

 

 

 

 

Best answers

 

show how you stay calm and professional

focus on getting a positive outcome

DO NOT COMPLAIN ABOUT YOUR EX BOSS OR COWORKERS

tell what you've learned from it

 

 

 

 

 

 

답변 샘플 1.

 

In my last job, the company hired a new project manager who started overseeing some of my work. She had a strong, outspoken personality and I wasn’t accustomed to working for someone like this. She was also critical of my work and pointed out mistakes rather frequently. Instead of reacting right away, I took a couple of days to think about how to best approach this situation. I decided that this was simply her leadership style, and I needed to adjust. I realized that she was pointing out areas for improvement in my work because part of her job as a leader was to help me get better. I realized that she meant well, even though I wasn’t used to her abrupt style. So I made it my goal to learn to get along with her, build rapport, and incorporate her suggestions and feedback into my work. I ended up building a great relationship with her and learning so many valuable lessons from her, in terms of how to do my job better and succeed in this industry. The experience taught me a lot about working with all different personality types and how to take criticism and feedback the right way.

 

 

 

 

 

답변 샘플 2.

 

In my last customer service job, I was approached by a customer who was angry about a phone conversation they’d had with a different customer service rep. This was the first meeting between the customer and myself, but they were shouting from the beginning. I asked questions and calmly listened to avoid escalating the situation, which worked well. By using active listening, I was able to determine the issue. They had been promised a full refund for a faulty product but were then told that we would only be issuing them a replacement unit instead. I was able to apologize for the mix-up, make sure they felt heard and understood, and provide a solution. In this case, they were entitled to a refund, and I handled it on the spot. The customer appreciated this and returned two weeks later to buy a different product from us, which was fantastic to see. My manager noticed this and told me they appreciated my efforts in winning this customer’s trust back.

 

 

 

 

 

답변 샘플 3.

 

In my current sales representative role, I recently had to lead a meeting and sales presentation with a potential client who was quite difficult to communicate with. He was combative, felt like he already knew our product wasn’t a good fit, and didn’t seem open to absorbing new information. Still, because I took the time to prepare a presentation with examples of how a few of his competitors were using our software, and their real-world data and results, he agreed to try us out for a test project and give our company a chance. So I think in this case, my key to winning over this client was to over-prepare and demonstrate exactly what was in it for this client, and what they were missing by not working with us.

 

 

 

 

 

반응형

 

 

답변 샘플 4.

 

In my last job, I worked with a colleague who was difficult to collaborate with. This person wasn’t open to feedback or discussing their work at all, and they didn’t seem interested in being a team player. I wasn’t the only person they took this attitude with, either. Our project manager had struggled to get this person to integrate with the team. I came up with a solution, though:

I talked to this person and explained that the reason I was asking certain questions about their work was to make sure we were on the same page and to ensure that the project would be a success. I explained that I wasn’t checking or judging their work, but simply trying to improve the overall project. Meeting and talking with this person helped them understand where I was coming from and that we have the same end goal: a successful project that made us both look great in the company. By clarifying and communicating better, I resolved a difficult situation and got them to buy into the team effort. Their communication and work ethic improved, and I was able to produce better work after this talk, too.

The project ended up turning out great, and although this person gave their two weeks’ notice and left the team later that year, we were able to work better together during their time on the team.